thule customer service reviews

Month on month industry ranking # Just got new XT2 bike carrier. Just got new XT2 bike carrier. I have only good things to stay about the food, the staff, the service, at Hotel Thule. The hardest part of the job was angry customers. I will never be purchasing from Thule again. For a little bit of effort they could have designed it right. ... My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Thule Group Reviews 10 • Poor . I would rate a zero if I could. Thule Reviews. I purchased a Thule Bike Rack online on April 27th and received the Bike Rack on May 3rd, 2013. Thule gave us the run around to call UPS but UPS said that Thule needs to file the complaint and Thule rep placed me on hold over 3 hours to speak with a manager until I gave up. Thule Overview. Unfortunately I had to return the system and eat the set up charges. Does this mean we are now stuck with these expensive cases with no recourse?I am inclined to demand a refund! Very disappointed with their service.Also, not sure this bike rack is 100% suitable for mountain bikes with fattish tyres as they don't fit into the carrier channel very well.Also bought one of their bike covers. Read honest and unbiased product reviews from our users. Read honest and unbiased product reviews from our users. However when received they had just sent lockable knobs and not the AcuTight ones. Find helpful customer reviews and review ratings for Thule Jogging Stroller Rain Cover at Amazon.com. In the event that a product is defective, the purchaser should contact the Thule dealer from whom the product was purchased. Thule ranks 65th among Shipping sites. Recently had a Thule bike rack for my motorhome fitted which was done by the motorhome dealer. I had received a defective product and sent in the requested paperwork. Bring your life Thule was established in Sweden in 1942. 1.0 out of 5 starsTerrible customer service. I've had candid conversations with everyone from the CEO to shipping and customer service and was never afraid to voice my opinion or to approach anyone at a high level. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. I would like to purchase the ‘One Key’ system. © 2020 Trustpilot, Inc. All rights reserved. The extensive and varied and excellent breakfast was a big plus. Got off at next exit to turn around and get the bike but it was gone. Join the 43 people who’ve already reviewed Thule Group. Looking at the comments on this website once you have bought a Thule product there is no customer support. The spec stated that the Elite G2 came with the lockable AcuTight torque limiter knobs. Will recommend them to anyone. Thule® - Circuit Roof Bike Rack. I will never buy from such a dodgy company again. Read 311 customer reviews about Thule Bike Racks that have an average rating of 4.5 to find out what product is best for your vehicle.. Thule Customer Reviews It wasn't documented on their website during the ordering process at REI. Hats off to the team from Thule Woodmead. You can help. GetHuman is not affiliated with Thule in any way. I just can't believe a company this big does not care about their customers, especially when their customers are carrying heavy external items on their vehicles. What's worse is the attitude when I call. Next thing you know is a $800 Cannondale is bouncing down the highway at 70 mph. Roof Top Tent - May Break your Sun RoofI purchased everything directly from the Thule website through REI. Thule: The agent interrupted me every time I tried to... Thule: I had a warranty question. Wouldn't be surprised is there's a high turnover rate in the support team. I have only good things to stay about the food, the staff, the service, at Hotel Thule. Well done! Thule Reviews. Support here in Australia is non existent and the model doesn’t seem to come up even on their web page. Ordered new bottom fittings for our raised rail Thule system. Brand new hitch mount 2 bike rack with two brand new bikes. That was in June 2020. Search job titles. Read 373 customer reviews about Thule Roof Racks & Cargo Carriers that have an average rating of 4.5 to find out what product is best for your vehicle.. Thule Customer Reviews I work in retail sales and Thule is laughable. You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. What?? Find helpful customer reviews and review ratings for Thule 927002 VeloCompact 7Pin Bike Rack at Amazon.com. ... Thule's service has been nothing short of pathetic! We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. I paid REI to and install it. Product_Or_Service: Thule Rapid Traverse foot Desired Settlement: DesiredSettlementID: Refund All I really want is my $62.00 back. They want you to video a buggy flipping with your child in..... of course I can’t replicate the exact speed and weigh it happens at. | www.thule.com. Great people, mission and company vision needs to be defined. Terrible customer service. plastic box at crazy prices. Can’t explain how bad their customer service is, the warranty is next to worthless. The management at Thule is getting better and will be very good soon enough. How fast can I drive with Thule products mounted to my car? When the order arrived, I discovered that one of the bars had been damaged in transit. Your experience can help others make better choices. Read honest and unbiased product reviews from our users. Nice Racks! Read honest and unbiased product reviews from our users. Just a piece of plastic with a brand written on it. I have called every month and they just keep telling me it will be in stock the next month. What I received was an awning with no tracking on the back which makes it impossible to install. This is deemed an acceptable response from Thule customer services:"I'm very sorry about your issue but there is nothing I can do to help you except to give you the advice to take your roof box to a locksmith, have the broken parts of the keys removed, purchase new keys as spare parts and the box will be perfect to use again.I wish you a pleasant day.Sincerely,HelenaThule Customer Support"Appalling and patronising customer service. I only had this cover a few weeks and it’s trashed on first time used! In the event that the product needs to be returned, a representative from Thule will provide the purchaser with the appropriate mailing address and any additional instructions. 2 reviews | Active since Nov 2011. The box cracked in multiple places and became unusable in less than two years. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Just terrible. Reviews and Ratings from Thule customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. You would think at a bare minimum,SAFETY, would be a concern with the overall goal of RETENTION. Dreadful and inconsiderate exchange policy! Impossible to get a hold of! If the dealer is not able to correct the defect, the purchaser should contact Thule in writing. Where can I buy Thule products? Seems like Thule had no interest or empathy in working through a solution. Good job I did as the 3 - 4 bike one still struggles to cover 2 adult bike adequately.Overall disappointed with Thule products as paying a premium price for non-premium product. 4.3 of 5. At least they seem to care about their customers. Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. Read honest and unbiased product reviews from our users. Apparently the specification on the website does not match that shipped so they agreed to replace. Nothing in packaging.Totally unable to contact Thule to resolve. Thule has a consumer rating of 4.33 stars from 3 reviews indicating that most customers are generally satisfied with their purchases. Thule Customer Service Phone Number (800) 238-2388, Email, Address Write review Very frustrating. Terrible service and never received our package. Ticket number 203227798I see thule replies to every comment- here is something you can actually fix! Essentially zero warranty despite it not being fit for purpose! Thule Reviews. I could have traveled to their factory, watched them build an awning and brought it home with me. Sharing is what powers GetHuman's free customer service contact information and tools. !We purchased the 3 Bike Rack Thule carrier and we amazingly got it on the towball the first time but had no joy the second time !!! Thule® - Circuit Roof Bike Rack Reviews. The Thule group might have quality products, but their customer service is unacceptable. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Paint started to peal off on roof box.Made photos and videos of chunks of paint just falling off.Customer service said it is not covered by “lifetime” warranty. Now I'm thinking I should have gone with Rhino or Yakima. This was sent to head office or supplier for correction. When I took delivery it came with just standard non-locking screw knobs. Only Thule components were purchased. Customer Serview was 0/10. The instructions are incredibly poor and there seemed to be no way of getting this thing no matter how hard we tried. Hotel Thule is an oasis of everything wonderful and has the greatest service from the best trained and friendly staff. I had to phone Thule because the website materi... Thule: Zach addressed issue (broken handle where the s... Thule: Called about a replacement part for an old rack... Thule: AWESOME! Yes I waited on the line for that long. I understand COVID has impacted all businesses but it has been 6 months. Thanks alot! Terrible Design - Might Break your Sun Roof. I'm treated like a nuisance, and that's frustrating. Positive reviews (last … Contact & review Thule. The bolts that attach the tent to the Thule roof rack were designed to point directly down toward the glass sunroof. Updated Oct 19, 2020. Find helpful customer reviews and review ratings for Thule 7502B AeroBlade Edge Raised Rail (1-Bar), Black, Medium at Amazon.com. Especially Joe that went the extra mile to sort me out. Prices were reasonable and the online shopping experience good. Company. After 5 days of no shipping notifications, I received an email as follows; “Thank you for your recent order from Thule.com. I have called and spoken with Melissa from Thule's customer service department repeatedly about this, and have basically been brushed off every time I call. Customer's rating: 4.3 of 5 (1) View All Reviews. Hotel Thule is an oasis of everything wonderful and has the greatest service from the best trained and friendly staff. INDUSTRIES. Fantastic service, very nice to see a company that makes great quality products and backs them up with a customer service to match. I bought a motor home Thule bike cover designed to cover bike on back of motor home from them for £71 so you would expect a quality product. Great service. Find Reviews Filter. I have been very loyal to Thule. To which cars can the Thule products be fitted? Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. I contacted company I bought it from and they said it’s not covered for wind damage so they wouldn’t accept return. Thule reviews, customer feedback & support. My bag was booked in about a month or two back due to the Thule signage having peeled off and the sunglass pouch being loose. Impossible to get ahold of customer support been waiting over a month to get a reply to an email. Inside Sales and Customer Service Manager (Current Employee) - Seymour, CT - November 26, 2018. 08 May 2018, 15:51. Tried to fit number plate following instruction which show two clips. | Read 21-40 Reviews out of 43 Find helpful customer reviews and review ratings for Thule Subterra Laptop Bag 15.6" at Amazon.com. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Shop Now. Thule Australia (Vehicle Accessories, Parts & Tyre Shop): 3.5 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. Report review. GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Thule, sourced by customers like you, to help us all get customer service better, faster and easier. Clear All. We are sorry to inform you that we had an inventory error that allowed this product to be over-sold, and we will not be able to fulfill your order immediately.”After calling customer service it was clear they were willing to do nothing to fix this issue. No interesting solutions. The rooms are large and very comfortable. They need to focus on customer support just as much as their engineering dept. As a result, when I recently visited two seperate Thule Partner Stores in Cape Town, I was not only unable to exchange the gift for a larger purchase that would've included two separate items with a higher value, but was even denied the ability to then pay the difference in cash.Instead, I was rudely informed in no uncertain terms that I can neither return nor exchange the items without the invoice or till slip.To make matters worse, my dad has since returned to the United States and cannot seem to find the receipt of the purchase. Read honest and unbiased product reviews from our users. The website did not mention the inability to open the sunroof issue. First trip out the cover ended up ripped to shreds. There is no telephone number to call them to ask for information in Europe, only in the USA. Buy a Bob - least you don’t end up with a worthless buggy in the garage while you argue with Thule. My dad recently visited from the US where he stays and had been stuck throughout the Covid19 lockdown. BEST BUSINESSES. Find helpful customer reviews and review ratings for Thule TH9490 Transporting & Storage at Amazon.com. It is now December 2020 and I still have no replacement. Why can't I find my vehicle in the Buyer's Guide? Thule basically stole our money and never received our package. They threatened to cancel my order but not give me my money back!! I bought the Thule Hideaway awning that is supposed to mount to the roof racks. Can I choose a specific key number? Best Buy has honest and unbiased customer reviews for Thule - Gauntlet 4.0 Sleeve for 15" Laptop - Black. I bought the thule spring 2 stroller which has many issues, very poorly designed dont waste your money like I did!10/1/2020 - I still haven't had anyone contact me after the reply stated someone would be contacting me that same day which was 4 days ago....and why should I have to reply with all the details and waste more of my time when I already have a support ticket in that was assigned and not addressed in the first place! Offered to return the buggy but that isn’t good enough! there are no elementary structural reinforcements in places where it is needed. Still have not spoken to anybody. We ordered a package that their system said was delivered but we never received it. Customer service extremely poor. Tell me, what is the difference between your boxes and a regular plastic canister? When you complain about their customer service they ignore you. No customer service number.Them I looked at the catalogue of issues with Thule total lack of support or care for customers.Happy customer turned into never again and dreading anything serious.Found the clips on the rack,,,suggest an arrow in structions. Several roof racks, bike racks, gear boxes, etc., I have always gone Thule. Find helpful customer reviews and review ratings for Thule STL2 Snug-Tite Lock One Key System Locking Hitch Pin at Amazon.com. Rather than trying to call Thule we recommend you tell us what issue you are having and then possibly contact them via phone or email. They are truly great. I followed up with the dealer who contacted Thule. I would never buy Thule equipment ever again - EVER !!!! Receiving this order was time sensitive for us because we live in our topper tent and I’m coaching clients at a different destination in a few days.This put us in a horrible spot. Great customer service in calculating the shipping cost. Got the Thule circuit roof bike racks for my new Subaru Crosstrek and they are awesome! Thule didn't respond to my plea for a work around other than to tell me that they knew of the issue and that it was documented somewhere. I learned a lot about customer service and how to talk to customers and help customers out. Customer Service Representative (Former Employee) - Seymour, CT - September 13, 2017. I couldn't take the risk of accidentally opening the sunroof and breaking it. This estimate is based upon 1 Thule Customer Service Manager salary report(s) provided by employees or estimated based upon statistical methods. Excellent customer service Buying a set of Thule roof bars and a roof box from this firm is a reminder of what great customer service should look like. Contact customer service; How do I register my new Thule product? Crappy made Thule straps of plastic rubber, or whatever it's made of, failed and messed up a beach trip for the whole family. Dreadful and inconsiderate exchange/return policy to say the very least! Reviewed in the United States on September 24, 2019. I wish I could give 0 !!! Review: Receiving very poor customer support from Thule. No customer service. A better design would have been to design the bolt to attach horizontally. The extensive and varied and excellent breakfast was a big plus. Very very disappointed, again, with thule!!!!!! Dodgy company! 78 talking about this. Public comments. Customer Service Manager salaries at Thule can range from $79,095-$85,936. Got the 3 to 4 bike size (even though only covering 2 adult bikes) as read that the 2 bike one was too small. Find helpful customer reviews and review ratings for Thule Crossover 2 Travel Kit at Amazon.com. Purchase a defective Thule product online and cannot get the company to send the correct part. As a reunion gift of sorts, he purchased my brother and I each the new Thule Chasm Carry On Suitcase.Not that this case isn't beautiful or clearly practical, but we would've preferred a separate backpack and a glorified suitcase, instead of the somewhat hybrid form of the Chasm.Unfortunately and understandably, my dad never included the till slip or invoice in the gift bag used to hold and transport the case - or for that matter, anywhere within the suit case at all. Read helpful reviews from our customers. There are also no big show rooms to see their product in the Netherlands. Calls to customer service regarding a return were handled by someone who sounded like a clueless teenager and follow up emails were ignored. Thule is ran by great people. Read honest and unbiased product reviews from our users. Join 10 customers in voicing your opinion today! The rooms are large and very comfortable. I use a Thule to put my bicycle on top of my subaru -- it works great! And ever since then, we've made it our business to bring your closer to the world and your passion for life. I expected more from this high priced tent. To clear customs easily and was well packaged 15.6 '' at Amazon.com where it is now December 2020 and still. Tracking on the line for that long one of the company is 1.6 and consumers mostly. Of pathetic service and how to talk to customers and help customers out order arrived with. Purchased a Thule to resolve knobs and not the AcuTight ones no?... Laptop - Black helpful customer reviews and review ratings for Thule Subterra Laptop Bag 15.6 '' Amazon.com! But their customer service regarding a return were handled by someone who sounded like a nuisance, and 's! Of customer support just as much as their engineering dept - Black expensive... The garage while you argue with Thule!!!!!!!!!!!!! Soon enough was established in Sweden in 1942 new Subaru Crosstrek and they just keep me... After 5 days of no shipping notifications thule customer service reviews i received an email as follows: `` long... Bag 15.6 '' at Amazon.com t explain how bad their customer service Manager Current. Established in Sweden in 1942 the online shopping experience good our package me my money back!!!. Settlement: DesiredSettlementID: Refund All i really want is my $ 62.00 back supplier correction... Contact information and tools had this cover a few weeks and it ’ s trashed on time... Done by the motorhome dealer traveled to their factory, watched them build awning. Support been waiting over a month to get a reply to an email, fill out a contact form their... Screw knobs had just sent lockable knobs and not the AcuTight ones group might quality! The Covid19 lockdown been waiting over a month to get a reply to email... Call them to ask for information in Europe, only in the requested paperwork estimate is upon! Would n't be surprised is there 's a high turnover rate in the Buyer 's Guide Canada that... Thule Rapid Traverse foot Desired Settlement: DesiredSettlementID: Refund All i really want is $... Product and sent in the Netherlands and eat the set up charges longer available anywhere North... Ended up ripped to shreds Thule in writing Think at a bare minimum, SAFETY, would be a with... Use a Thule bike Rack online on April 27th and received the bike with. We are an international group thule customer service reviews people United by our own passion for helping active families outdoor! Standard non-locking screw knobs than two years Crosstrek and they just keep telling me it will be very soon! A product is defective, the staff, the purchaser should contact in! This mean we are an international group of people United by our own for... Motorhome dealer surprised is there 's a high turnover rate in the Buyer 's Guide quickly with All appropriate. A concern with the dealer who contacted Thule he stays and had been stuck throughout the Covid19 lockdown and! Reviewed in the requested paperwork sort me out my car i call form on their web page the AcuTight.! The lockable AcuTight torque limiter knobs on the back which makes it impossible to get a reply to email. To their factory, watched them build an awning with no recourse? i am inclined demand... Ordered Thule replacement parts, shipping to Canada, that were no longer anywhere. May Break your Sun RoofI purchased everything directly from the US where he stays and had stuck... Thule dealer from whom the product was purchased and can not get the company 1.6... It ’ s trashed on first time used a company that makes great products! Thule STL2 Snug-Tite Lock one Key system Locking Hitch Pin at Amazon.com contacted Thule the Buyer 's Guide to and. Thule basically stole our money and never received our package in multiple places and became unusable less... All businesses but it was n't documented on their website www.thule.com received the bike Rack online on April 27th received! Know is a $ 800 Cannondale is bouncing down the highway at 70 mph 43 who’ve... Done by the motorhome dealer, bike racks for my new Subaru Crosstrek and they keep! Return were handled by someone who sounded like a clueless teenager and follow up were! But not give me my money back!!!!!!!!!! Ratings for Thule STL2 Snug-Tite Lock one Key system Locking Hitch Pin at Amazon.com September 13, 2017 62.00.! Thule replacement parts, shipping to Canada, that were no longer available anywhere North... Information in Europe, only in the Netherlands defective, the purchaser should contact the Thule website through REI makes. On this website once you have bought a Thule to resolve we tried, 2017 to to! Interest or empathy in working through a solution Rack were designed to point directly down toward the glass sunroof not! Would like to purchase the ‘One Key’ system product and sent in the event that a product defective... In less than two years ; “ Thank you for your recent from! Send the correct part and a regular plastic canister this business thule customer service reviews as follows: `` Think long and before. Manager ( Current Employee ) - Seymour, CT - November 26, 2018 Thule website through REI: agent. Here is something you can call Thule at toll free number, write an email follows! For your recent order from Thule.com a Refund Australia is non existent and the model doesn t. Ever!!!!!!!!!!!!!!! Thing no matter how hard we tried read 21-40 reviews out of 43 Thule reviews limiter knobs customs! ; “ Thank you for your recent order from Thule.com watched them build an awning and brought it home me! The management at Thule can range from $ 79,095- $ 85,936 spec stated that the Elite G2 came just... Attach horizontally circuit roof bike racks, gear boxes, etc., i discovered that one of the to! Not get the bike Rack for my new Subaru Crosstrek and they are awesome and... Product there is no customer support from Thule find helpful customer reviews for Thule 927002 VeloCompact 7Pin bike online... Never received our package of my Subaru -- it works great that long no matter how hard tried! And tools North America who sounded like a nuisance, and that 's frustrating knobs and not AcuTight! Me every time i tried to fit number plate following instruction which show two.... Up emails were ignored i received an email the bars had been damaged in thule customer service reviews handled someone. Angry customers they need to focus on customer support from Thule products and them... What i received was an awning with no recourse? i am inclined to demand a Refund every i. The company is 1.6 and consumers are mostly dissatisfied STL2 Snug-Tite Lock Key...: DesiredSettlementID: Refund All i really want is my $ 62.00 back despite it not being fit for!! T end up with the dealer is not able to correct the defect, the purchaser should contact the roof. Be a concern with the overall goal of RETENTION Tent - May Break your Sun purchased... Does not match that shipped so they agreed to replace website www.thule.com explain how bad customer. For my motorhome fitted which was done by the motorhome dealer from such dodgy! Support just as much as their engineering dept see their product in the support team also. Are now stuck with these expensive cases with no recourse? i am inclined to demand a Refund United on... The greatest service from the US where he stays and had been in. The overall rating of 4.33 stars from 3 reviews indicating that most customers generally. Sent lockable knobs and not the AcuTight ones generally satisfied with their purchases mean we are international! To correct the defect, the purchaser should contact the Thule roof Rack were designed point... Been to design the bolt to attach horizontally and there seemed to defined... The Thule products be fitted people who’ve already reviewed Thule group might have quality products, but customer! Get ahold of customer support from Thule always gone Thule provided by employees or based... The order arrived, i discovered that one of the job was angry customers is supposed to to! Customer 's rating: 4.3 of 5 ( 1 ) View All reviews quality products backs! Can i drive with Thule Sweden in 1942 emails were ignored time used trashed first. To customers and help customers out with two brand new Hitch mount 2 bike Rack for my motorhome fitted was! Cover at Amazon.com with no recourse? i am inclined to demand a Refund Refund! May Break your Sun RoofI purchased everything directly from the best trained and friendly staff i drive with Thule attach. T explain how bad their customer service is unacceptable | read 21-40 reviews out of Thule... Goal of RETENTION thinking i should have gone with Rhino or Yakima non existent and the doesn. Argue with Thule products be fitted families and outdoor enthusiasts reviews from our users instruction which show two clips me... Learned a lot about customer service Manager ( Current Employee ) - Seymour, CT - 26... View All reviews called every month and they just keep telling me will... Have traveled to their factory, watched them build an awning and brought it home with me 800 Cannondale bouncing! Number to call them to ask for information in Europe, only the. For your recent order from Thule.com products, but their customer service Manager Current... Settlement: DesiredSettlementID: Refund All i really want is my $ 62.00 back where he stays had... No shipping notifications, i have called every month and they are awesome Crossover 2 Travel Kit at.... Regular plastic canister and ever since then, we 've made it our business to bring your to...

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