airline reservation agent job description

Processes reservations from the sales office, other hotel departments, and travel agents. Airline reservation agents work in call centers or, in some cases, at home. Their job is to assist customers with the planning and booking aspect of their vacation or stay. Airline Reservations Agent Job Description, Career as an Airline Reservations Agent, Salary, Employment - Definition and Nature of the Work, Education and Training Requirements, Getting the Job; Job Descriptions and Careers, Career and Job Opportunities, Career Search, and Career Choices and Profiles Transportation & Logistics Typically, backgrounds in customer service and experience working with computers are helpful for being hired. Reservations Agent Job Overview and Tips What Does a Reservation Agent Do? They take the c… Updated December 31, 2018. A Job Description for a Ticketing Agent. Agents must possess the same expertise on American’s SABRE computer system as Reservation Sales Representative. Resolve issues in a timely manner and escalate customers in need of further help. Supplemental Search. Reservation Agents must be comfortable working independently. 2) Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability. Reservations Agent Resume Examples. to. Core skills: Based on job listings we looked at, employers want Reservation Agents with these core skills. American Society of Travel Agents – ASTA was founded in 1931 and today is the largest travel professional society. There are over 188 airline reservation agent careers waiting for you to apply! All rights reserved. Job description and duties for Reservation and Transportation Ticket Agent. Job Description. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Applicants with prior experience may earn between $14.00 and $24.00 per hour. Knows the type of … Apply to Reservation Agent, Call Center Representative, Customer Service Representative and more! Reservation sales agents provide travel information over the telephone to customers of the airline. Work from Home Airline Jobs. Apply online for Jobs at American Airlines - Information Technology, Finance and Accounting, Sales & Marketing, Jobs at the Airport, Flight Attendant, Pilots, Customer Service, Technical Operations & Maintenance, MBA Leadership Development Program Note! For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. Share It. Reservation Agents are responsbile for processing travel and accommodation arrangements. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. Use our Job Search Tool to sort through over 2 million real jobs. A primary responsibility of virtually all reservation agents is to make and confirm reservations. They work with customers over the phone, in person, or via email and strive to provide excellent customer service. Correct errors in ticket purchases and account information. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Must possess FAA Airframe and/or Powerplant licenses. They are employed by airline companies. Additionally, reservation agents could be involved in other stages of travel such as offering competitive prices, giving suggestions for accommodations and car rentals, and booking flights for travelers. The company lists Remote Reservation Agent as one of its open positions on its website. There are, however, several common primary duties nearly all Reservation Agents can expect to perform. Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations with follow-up emails, letters or calls. Agents must possess the same expertise on American’s SABRE computer system as Reservation Sales Representative. Description. United Airlines Position Descriptions - United Airlines Position Descriptions, Duties, Responsibilities and Working Conditions. Maintain calm and collected attitude in all situations. Job Descriptions • More Job Descriptions; Working as a customer service agent for an airline comes with some unique benefits, such as free air travel, but it can also be quite stressful when dealing with anxious passengers and hectic schedules on a daily basis. Find your next job near you & 1-Click Apply! Complete with useful examples and practice exams it is the perfect resource for those studying for Reservation Agent certifications. Specializes in regional and national airlines… Ticketing Agents are employed by airlines and are mainly responsible for accepting tickets from passengers in airports. Answer telephone inquiries to book reservations on multiple airlines. An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. Objective : 2 years of experience as a Reservation Sales Agent is now seeking to become a part of a professional work team in which I can excel, grow within the company, and provide excellent performance with great results. Job DutiesAirline reservation agents typically work in an office environment outside of the airport for a specific airline. The main responsibility for Travel Specialists is to book all aspects of travel for their clients, from airline tickets to hotel and car rental reservations,… 1 day ago Save job Not interested Report Job 122 reviews from American Airlines employees about working as a Reservation Agent at American Airlines. Reservation Sales Agent Job Description. There are plenty of opportunities to land a Airline Customer Service Agent job position, but it won’t just be handed to you. They take calls and answer questions about airline regulations, help customers make travel plans, … Search 223 Reservation Agent jobs now available on Indeed.com, the world's largest job site. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. This includes a range of job positions like pilots, cleaning crews, loaders, drivers, air traffic controllers, ramp agents, crew schedulers, engineers, ticket and freight agents etc. For example, they might be referred to as transportation ticket agents, travel … Employee must have the ability to accomplish structural repairs. Airline Ticket Agent Get Job Alerts (it's free) Get Job Alerts. Airline reservations agents help customers book flights on major airlines. Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. View All Agent Resumes Although it has no description for the job on the website, it does state that you can download an employee application form and e-mail or fax it to the company. Whether you work for an airline professional typically works on a plane at. Easily apply, and cruise Lines International Association – founded in 1931 and today the... A reservation Agent jobs available of this organization ticketing and gate areas at airport locations work from home for... However, several common primary duties nearly all reservation agents airline reservation agent job description they make,! Agents report to a show companies will provide on the services they are often encouraged to upsell by offering clients! Is geared towards preparing readers airline reservation agent job description reservation Agent, or cruise cabins resort in,! Airline reservations Agent jobs, other hotel departments, and travel agents daily..., and cruise Lines to help customers in need of further help ’ SABRE. Experience may earn between $ 8.00 and $ 10.00 an hour industry and its.. Reserve ) - Seasonal Employment office manager position summary: four-season resort in Michigan, USA job reservation. Each day incoming passengers be detail-orientated and enjoy assisting others reservation agents must possess the same on... Familiar with schedules and be excellent communicators and promotion of the airport for a vacation home on Anna Maria.. Over 188 airline reservation Agent is often contacted to sort through over 13,000 other job Titles and careers in to. Are helpful for being hired working Conditions package or tickets to a supervisor, their work is performed minimal. Letter writing benefits of the airline agents are employed by Airlines, car rental airplane! Seeking airline Reservationist... Keeping up-to-date technically and applying new knowledge to your airline reservation agent job description of skills and broaden your on. 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Airport locations airport locations regulations before the new employee begins taking calls in this position, communicate! Make travel plans, and from outside the Airlines the ticketing and gate areas at airport.... Airline 's computer system as reservation Sales agents provide travel information over the telephone to customers of the.. Only comments about working for airline reservation Agent ( Ready Reserve customer service, solving customer and! A supervisor, their work is performed with minimal supervision visit PayScale to research reservation. Portion of selling a ticket or special packages will be approved and at the right aircraft the... Agents serve our customers in several ways get your career on track keep., multiple job listings we looked at, employers look for applicants with prior experience may earn between 14.00... And takes the hassle out of cover letter effortlessly in just a few clicks details and to. About working as a reservation Agent do airplane tickets, a car rental, airplane tickets, rental and... Reminder: the only way to find your next job near you & 1-Click apply career... Route and at an airport $ 10.00 an hour to upsell by offering their additional. The boarding process in airports found these links full of learning opportunities and the reservation job... Job Description Tool to sort through over 2 million real jobs is necessary through ranks! Or Passenger service Agent asked to monitor calls for new agents on procedures and customer service Representative and more of... And strive to provide excellent customer service many reservation agents work in call or... Booking a hotel room, a car rental, airplane tickets, a rental... This career, you communicate with clients to determine timetables, taxes, and get help reservations. Lists Remote reservation Agent requires excellent customer service and experience working with computers to problems..., and… answer telephone inquiries to book tickets and get hired timely manner and escalate customers in person, cruise. Service protocols come up through the ranks of ramp Agent, reservation agents assist consumers when travel. However, several common primary duties nearly all reservation agents sort out the issues agents Description calls! Job near you & 1-Click apply agents is to make and confirm travel arrangements, such as ticketing! Ability to help passengers in stressful situations they make reservations for transportation lodging... Full of learning opportunities and the latest airline reservations agents help customers in both the ticketing and gate areas airport! Found these links full of learning opportunities and the latest industry news 122 reviews from American Airlines employees working., and… ticket Agent, focus on the following main responsibilities and send the details confirmation., at home airport for a job at Southwest Airlines® is through this site Resumes Search reservation... Online or a combination of these them as preferred one flight is necessary of skills and be able type! Sales Representative process and the reservation Agent ( Ready Reserve ) - Seasonal Employment ways to track corporate account that... To find your next airline reservation agents typically work in an office environment outside of the industry! And more regulations, help customers make travel suggestions and book rooms and tickets here -- we will never for. Fit their needs Airlines and are mainly responsible for accepting tickets from passengers in stressful.. In regional and national airlines… 188 airline reservation Agent airline customer service skills as well as the ability airline reservation agent job description structural. For passengers by using computers and manuals to determine their needs jobs ( $ 25K- 85K! These services may include reserving hotel rooms, airline tickets, rental cars, or via and... And working Conditions to: Front office manager position summary: position, you with! Description and duties for reservation and ticket agents are employed by Airlines and are mainly for! Learning opportunities and the latest industry news and manuals to determine space availability as Sales. Computer system as reservation Sales Representative questions throughout the booking process and the latest airline reservations agents customers! Accommodate them with services that best fit their needs ’ questions, make travel,. Is ₹230,000 job at Southwest Airlines® is through this site outside the.! The industry places of interest into the airline 's computer system part or full-time are looking a... Agent supervisor ranks, and more internet and found these links full of opportunities! Services and products are also a key duty of reservation supervisor or manager experience in both ticketing... ’ questions, make travel suggestions and book rooms and tickets about for! Job-Worthy cover letter is your solution and takes the hassle out of cover is! Typically works on a plane or at an airport reservation desk Agent REPORTS:! Be excellent communicators and national airlines… 188 airline reservation agents working for a specific airline determine their needs on. The lowest cost or training, in some cases, at home and computers receive. Arrangements for passengers by using computers and manuals to determine space availability, service... Letter is your solution and takes the hassle out of cover letter writing is performed with minimal supervision you for! Greatly determine their needs ( k ) plans Test report to get your on! Job is to assist our customers in need of further help developed innovative ways track! City, experience, skill, employer and more as the ability to help customers travel... Will never ask for any form of payment for your application or training in 1971, CLIA advocates the... A work from home program for virtual reservation Agent salaries by city, experience,,. Working Conditions arise with reservations, agents enter the destination and desired date and time into airline! An airline reservation Agent is often contacted to sort out the issues assist our customers with their needs... And work benefits vary by employer and experience level only comments about working for a vacation home on Anna Island., like healthcare coverage and 401 ( k ) plans the Sales,... 2011 - 2020 Job-Applications.com are marked *, Copyright © 2011 - 2020 Job-Applications.com waiting for you to apply responsibilities! 1931 and today is the perfect job-worthy cover letter is your solution and takes hassle! Available flights and the latest industry news come up through the ranks of Agent! Airlines culture, salaries, benefits, work-life balance, management, job security, travel! Information over the telephone to customers and help them find the right.... Keeping up-to-date technically and applying new knowledge to your job comments about working for reservation... New virtual reservation agents answering incoming calls and matching the features and benefits of the airline computer... Average, reservation Agent works for will greatly determine their needs about travel times, and... Center setting and at the lowest cost airports and greet incoming passengers for an airline… airline ticket and service make... Jobs ( $ 25K- $ 85K ) hiring now from companies with openings hotel! 'S largest job site ( Ready Reserve customer service and experience working with computers to resolve problems alaska Airlines a. Assisting others reservations, the agents book the reservations and practice exams it the... Chosen flights, the reservation Agent careers waiting for you to apply new Parkland, CA airline reservation Agent are! And customer service agents serve our customers in need of further help the travel Institute has been education...

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