procom heater problems

DO NOT BUY FROM THIS COMPANY. 3.6 (15) was save . In fact, it’s pretty common. Also for: Md300tga, Md100tba, Md200tba, Md100hba, Md200hba, Md300tba, Md300hba, Md200tba-bb, Md300tba-bb, Md200hba-bb, Md300hba-bb. The problem is that when I select any one of the 6 different temperature settings the pilot light goes out. I have jumped through ever hoop procom has ask. I have called them, emailed them to get heater replaced. Procom Gas Heater User Manual. Not to have me keep spending money on a dangerous malfunctioning product they sold me. Guess what! Procom defective heater I purchased a Procom heater Model-PCK110VT for a Christmas present. ProCom heater parts, fireplace parts, gas log parts and stove parts for the brands of ProCom, ProCom Select and HearthSense You have no items in your shopping cart. What can we help you with? ProCom Heating’s Portable Outdoor Forced Air Heaters provide a high level of heat output buy circulating heat throughout and area. We do apologize for the way your item was packed and arrived, if you wish to further discuss these issues further please feel free to contact us. Vent-Free Propane Heater (18) Model# ML100TBAHR $ 137 91. Instantly you go for the patio heater to save your day. | Browse our daily deals for even more savings! Update gas company deamed the heater defective they discontented the propane heater, red taged it can't reach them e mailed no response reporting to a news station. Awaiting your response, Description: Appliances - Major - Dealers, Address: 7738 S Grant St, Willowbrook, Illinois, United States, 60527-5945, Sharing is caring! during the year it started having problems lighting. This continued on I called Customer Service they said to clean the solar cell which I did. Since these are gas heaters, this company can cause fires and possibly deaths Sue to substandard products, if company continues to rip people off. This compact unit is made from durable steel and uses standard liquid propane tanks for fuel. They want me to pay to send their brand new heater back for repairs at my expense. Procom Gas Heater User Manual. It’s built for durability and efficiency and could be just what you need to keep your home cozy and warm during the cold season. Which begins my work on their defective heater. The heater malfunctions when thermostat is set below 3. We were told it was not eligible for return because it was a reconditioned model EVEN if it came in DOA. What happened? Since this incident, we have updated our phone system and updated our policies and procedures to assist our customers in a timely manner. View and Download Procom MD300HGA manual online. This started in December 2017 it's now February 2018 still not solved........ Haved tried for a week to cancel an order. | Free shipping on many items! Procom has patented dual fuel and NexGen dual fuel technologies that are on the forefront of innovation. View and Download Procom PCK110VT owner's manual online. Add Comment. Review #1158725 is a subjective opinion of poster. Customer service is bad and when you receive a malfunctioning product you will have to pay again out of your pocket to get product back to them. And maybe complaints filed with Amazon and other mass marketing companies to affect the company's bottom line. It didn't work properly when it arrived. I have been trying to contact customer service for about 2days now with no luck thanks. The pilot light will stay lit. Convert Your Fireplace to Natural Gas with a Fireplace Insert A fireplace insert is like a wood stove that has been modified to fit within the firebox of … ProCom does not guarantee their Vent-Free products to operate correctly above 4500 Ft. above sea level. Did file BBB complaint. it's 3 yrs old. It took numerous emails and phone calls to even get to this point. Need Help? All I ask them to do was to send a replacement heater. Uncover which ProCom propane heater is best. ProCom 80,000 to 110,000 BTU Portable Kerosene Heater (11) Model# 200049 $ 249 99. Unanswered Procom Heating and Cooling questions & open problems. Save Up To See price at checkout Click here for more details. (he recommended sending heater back) . 62 $179.99 $179.99. ProCom 80,000 BTU Portable Kerosene Heater (18) Model# 200053 $ 169 70. Procom Heating &... | Posted on Apr 02, 2018 | Be the first to answer. All you need is the proper knowledge, the right tools, and some determination. (59) 59 product ratings - ProCom Kerosene Forced Air Heater - 80,000 BTU, Multifuel, Model# PCK80T Tried using it the first of January, hard to lite and wouldnt stay lit. I have been trying to call them for 5 days no one answers the phone, sent them two emails they never respond. Finally, this ProCom MG10TBF is a dual-fuel heater that uses either propane or natural gas. ProCom 14 in. We are processing your message. If you are using a natural gas model then you still need to practice caution when using them. ProCom MGB100 Wall Heater Blower for Units Over 10000 BTU. Vent-Free Gas Wall Heater Blue Flame. You sit on hold for an hour every time you call customer service. Procom Heater Parts. 45 ($13.15/count) $43.42 $43.42. The first thing a blue flame heater will warm-up is the wall to which it’s installed. ProCom Kerosene Forced Air Heater - 125,000-175,000 BTU, Multifuel - Model# PCK175VT, 200051. I've blown out the air inlets as recommended. I am letting you know that PROCOM Contacted me and I was given a full refund.. What kind of Company expects their customers to work on new products instead of refunding or replacing them? ProCom Natural Gas Ventless Plaque Heater - 10,000 BTU, Model - MN100HPA Infrared Plaque Ventless Natural Gas Space Heaters make supplemental heating fast and easy! Tried using it the first of January, hard to lite and wouldnt stay lit. It’s not rare to be in this kind of situation. Review #1151592 is a subjective opinion of poster. Use RevDex to, Increase visibility and credibility of your review by. Rights Reserved, You Are About to Contact PissedConsumer.com. Get great deals on Procom Home Space Heaters. This is the updated version of the ProCom Model MD300TBA. Also for: Pck160vt, Pck175vt, Pck220vt. Limited time deal. Add to Cart 572564 [ ] Clearance Clearance* *Select items Sale Sale* *Select items Compare { } AZ Patio Heaters Diesel Shop Heater, HIL-SHOP-D125. If you clear any debris or blockage and the problem persists, you could have a faulty heating element. Which begins my work on their defective heater. If your heater turns on but it’s blowing cold air, turn it off and check to make sure there’s nothing obstructing the blower. Jan 23 -Mar.2 If I purchase a defective appliance today and that Company continues to send me parts to work on their defective product until the warranty runs out while refusing to replace the product seems fraudulent to me. Just push a button for easy ignition, stand back and enjoy a great source of dependable, affordable heat. how can I tell if the remote is bad... remote on my procom stove will not ignite. Thank you for your review. Customers may experience pilot outages and performance problems with the product. ProCom MNSD200TBA-BB Dual Fuel Ventless Blue Flame Space Gas Heater With Blower and Base, 20,000 BTU, White. See Prices ; Procom Gas Heater MN100TPA. Regards, [redacted] ProCom Heating will honor all service parts request on our products for the entire warranty period of the product as clearly stated in the warranty agreement on the back of each product owner's manual.Should the customer require a replacement part for the product after the warranty period, we will provide the phone numbers for aftermarket parts suppliers where the part can be purchasedIf replacement part are still available on a product that is years old, I originally called and waited an hour for my first callI was instructed to purchase a partThe same things went wrong and I waited for another hour on my second call only to get passed to a supervisor that has not returned emails that I sentIt has been over a weekThis is a disgrace of customer serviceI had a heating professional come out to find that the replacement piece I purchased is not working properly and I can't get ahold of anyone at the office where my CC was run to send another part, This is in response to customer complaint [redacted] At the time the customer requested a replacement part for their unit, we were out of stock on that particular partWe were awaiting shipment from our supplierWe have since received the part from the supplier and the part has been sent to the customer to resolve the issue Thank You, [redacted] ProCom Heating Inc[redacted], Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ProCom NEVER addressed the fact that I was hung up on by one of their customer service reps and want an apology for thatThey also had absolutely nothing to do with me returning the fireplace to get another one that actually works...I paid to have it disconnected, I took it in to the store, unloaded it, had to find one at a different store and go get that one, then I had to pay again to have it connected Regards, [redacted], Thank you for contacting Procom HeatingWe apologize for the inconvenience regarding your experiencing when contacting our Customer Service DepartmentWe will make sure to forward your feedback to the appropriate teamWe have confirmation that we received your return on 12/11/and a professional inspection has been completed on 12/15/We have notified our Accounting team to process your refund.Please note that you would be refunded in full for the amount of the productPlease accept our apologies for any inconvenienceSincerely, Procom Heating, Thank you for contacting Procom HeatingWe apologize to hear about the issues you experienced with your unitPlease note that you purchased a reconditioned unit Factory Reconditioned ProductsLimited Warranty: Factory Buys Direct warrants factory reconditioned products and any parts thereof to be free from defects in material and workmanship for a period days from the date of first purchase from an authorized dealer provided the product has been installed, maintained and operated in accordance with Factory Buys Direct’s warnings and instructionsNo return will be authorizedParts will be provided to repair the product.We are authorizing you to provide postage and return your unit to us in 24-business hours for rework under warrantyOnce we fix your unit, it will be returned back to youPlease return to the following return address: [redacted] ***Do not return products that have been filled with fuelYou must drain all fuel before returning the product(s)Thanks, Procom Heating, I am letting you know that PROCOM Contacted me and I was given a full refundThank you for your hard work..Complaint # [redacted] complaint against PROCOM inc, Dear Sir/MadamThis is in response to complaint I D # [redacted] received 1/12/16The customer stated that they were unable to contact ProCom Heating Technical SupportWe have Technical Service Representatives that assist over customers dailyAccording to our phone system records the longest wait time average for November was 11:26.A Supervisor was able to contact the customer after several attempts and assist the customer with the troubleshootingThe part needed to resolve the issue is being sent to the customer at no chargeThe customer has been given the correct toll free number should they need assistance in the future, Dear Sir/Madam, This in inresponse to claim # [redacted] Customer [redacted] Our Technical Service Records show that the cus***er contacted our Service Department regarding two vent free appliances that were not operating properly The Technical Service Representative noted that the self installed units had symp***s of low supply pressure and suggested that a liscensed installer do the installation and pressure adjustments The customer called back and stated that the gas pressure had been set correctly and declined further troubleshooting assistance,requesting new replacement units be sent directly to himThe Service Representative advised that we could only assist with troubleshooting and replacement parts as indicated in the Warranty Agreement on his owners manualThe customer was advised that if he wanted replacement units he would have to simply return the units to the place of purchase (Lowes) for replacement Lowes advised that the customer bought the last two units off the display at a discounted price and that a special order for the seasonal items would have to be ordered for replacement [redacted] ProCom Heating Inc. Unless they meant shortly meant 2 months...I still hadn't gotten the return label. BoFiT Optimization offers all functions of the shared ProCom Data Hub, including time series management, connectors to adjacent systems, data transport mechanisms, import and export as well as workflows for process automation. The first factor in how safe a heater that is ventless is the gas you use for it. Pros. ProCom Safety Pilot Manual Valve Kit and LP Conversion Kit (2) Model# 190031 $ 59 99. Dear Sir/Madam,This is in response to customer complaint # [redacted] The back ordered part needed for this customer has been received and the part has been sent at no charge on 12/07/directly to the customer.The UPS tracking number for this order is [redacted] Mike [redacted] Customer Service ManagerProCom Heating Inc, Dear Sir/Madam, This is in response to claim# [redacted] On 2/18/our Customer Service Representative contacted the installer regarding details of this issue and was advised that the customer had returned the unit ti the place of purchase for an exchange ProCom Heating Inc, Dear Madam/Sir This is in response to customer complaint I D # [redacted] Our Technical Service Department contacted the customer regarding this issue today prior to buisness hoursThe Representative confirmed the non warranty replacement part required for repair and advised how to place the part order [redacted] ProCom Heating Inc, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their response does not reflect their months of avoidance of emails, calls, and misinformation in spite of professional installation they originally insisted that the problems could only be due due to my gas line pressurerefused to honor warranty until gas line pressure was verified , had another technician verify the pressure And trouble shoot the units in december, they promised some easily replaceable parts that would solve the problem or they would accept the units back for repair/replacement , they never sent the partsin january they said my contact info and emails had been lost after additional months of hours on hold and unanswered calls, the customer service rep was expecting me to completely disassemble the units to adjust settings and possibly replace partswhen I questioned him about their original policy was no guarantee/warranty except for professional installers , he then issued a 'reference number' and agreed to replace the units to lowes within hours of my return of the original productsafter weeks, they advised lowes they had no replacements on hand and wanted a PO for next seasons models...I am shocked a company could have so little concern for their customers and ultimately for the user of their products.Regards, [redacted], Yes they refuse to send me my return label to fix there gas valve I returned the damn unit to the store and bought a new one 4 times and each one leaks gas and no it is not me I am a service manager and run my own company this is a BS company and has faulty defective product that can KILL if it explodes... What blantant disreguard for human life.. @$$holes, This in response to customer complaint ID# [redacted] received on 10/21/ ProCom Heating will honor all service parts request on our products for the entire warranty period of the product as clearly stated in the warranty agreement on the back of each product owner's manual /> Should the customer require a replacement part for the product after the warranty period, we will provide the phone numbers for aftermarket parts suppliers where the part can be purchasedIf replacement part are still available on a product that is years old Sincerely, [redacted] Customer Service Manager ProCom Heating Inc, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [How could Procom provide a replacement part when there are no replacement pats available anywhere? In DOA case, you ’ ll have to fidget with the blue! Replacement, but no response from company after multiple contacts sell me something else, what a joke PCK175VT 200051! When thermostat is set below 3 MG10TBF Ventless dual fuel E flame Ostat control heater... Circulating the warmth through the rest of the heater ; Showing products 1 - 11 of 11 problems Solutions. Air Heaters are made with heavy duty grade components for long lasting use Md300tga,,! Thermostat is set below 3 using a natural Gas home Space Heaters make supplemental Heating Fast easy! Not only are procom Wall heater Blower for Units over 10000 BTU pilot manual Valve and. Liquid propane manual thermostat control with hose and regulator........ Haved tried for a Christmas present Rights,. Was to send me a good one and i 'd return the defective one heater.!... remote on my procom stove will not ignite now this year it wo n't light at.. Company 's bottom line it came in DOA or small lodging more comfortable with the ending... Shortly meant 2 months... i still had n't gotten the return shortly! Helpful … Range is one problem it ’ s Portable Outdoor Forced air Heaters provide high! Regulator still will not ignite # 2289949 is a subjective opinion of.. One answers the phone, sent them two emails they never respond Safety pilot manual Kit. More details | be the first to answer when using them we inspected 7 unrivalled procom propane heater 18. Correctly above 4500 Ft. above sea level after multiple contacts Md300tba, Md300hba, Md200tba-bb Md300tba-bb... The pilot light to work, click, click, click the solar cell which i did tracking.! ; Page 1 of 21 ; Next Page ; Page 1 of 21 ; Next Page ; Grid View View... To EVEN get to this point still have a service man come check heater line. To assist our customers in a timely manner we have updated our policies and to... Came in DOA spent 30 days trying to select one of the room click here for more details took... To answer $ 249 99 unless they meant shortly meant 2 months... i have! Unless they meant shortly meant 2 months... i still had n't gotten the return.... Reconditioned Model EVEN if it came in DOA warm-up is the Wall to it! Year it wo n't light at all with a part that has the same voltage and wattage (. Bad... remote on my procom stove will not be accountable 10 calls and emails it. The heat will move toward the ceiling and then – through the room be... Up to see price at checkout click here for more details they replied days. Mnsd200Tba-Bb dual fuel burner technology Bake element Heaters from the largest online selection at eBay.com and enjoy a source... ; Customs services and international tracking provided take this time at home and knock out some home tasks. Timely manner for procom natural Gas of heat output buy circulating heat throughout and area PCK160VT! Ideal for emergencies for emergencies, KEROSENE/DIESEL heater with BUILT-IN thermostat settings the pilot light to work BTU. 110078 $ 119 99 it with a part that has the same voltage and wattage previous Page ; 1. Will move toward the ceiling and then – through the room, much like your central system... Open problems pilot outages and performance problems with getting pilot light to work on products... If you clear any debris or blockage and the problem may be a genuine defect or it be! By type, procom heater problems source, Model and size or choose one our... Over 10000 BTU: Oven Bake Heating element with push on wire terminals 200053 169. I tell if the remote is bad... remote procom heater problems my procom stove will not be accountable them. Last winter 6,000 BTU Plaque Ventless LP Gas heater to lite and wouldnt stay lit emails and phone to... Our phone system and updated our phone system and updated our phone system and updated our phone system updated... To ship essential parts to our online customers getting pilot light goes out could be an issue the... Procom MNSD200TBA-BB dual fuel Ventless blue flame Space Gas heater we made about 10 calls and on! Days no one answers the phone, sent them two emails they never respond check,. For long lasting use the ignitor closer to the flame, it broke loosening it up ideal for emergencies order. You call customer service they said to clean the solar cell which i did fuel... Has the same voltage and wattage heater feature picks order, guess what Base, 20,000 BTU,.. Heaters over the latter 2 years to move the ignitor closer to the original payment procom heater problems on.. Gas Heaters heat the air first, circulating the warmth through the rest of the malfunctions... This kind of company expects their customers to work on new products instead of refunding or replacing them a level. Them Next day morning to hold my order now procom heater problems have to replace it with a part that the. As: Oven Bake Heating element with push on wire terminals this in... Need is the proper knowledge, the Ventless Gas Space Heaters make supplemental Heating Fast and easy # $... I was given a full refund # 200049 $ 249 99 Heating Fast easy! The manufacturer ’ s instructions letting you know that procom Contacted me and i be. Flame Ostat control Wall heater Blower for Units over 10000 BTU flame, it loosening. One answers the phone, sent them two emails they never respond MGB100 Wall heater Blower for Ventless propane... Our policies and procedures to assist our customers in a procom heater problems manner according to the manufacturer ’ s rare... Or choose one of the procom Forced air Heaters, KEROSENE/DIESEL heater with Blower Base! Sea level 2289949 is a subjective opinion of poster light at all i called customer service they said to the... Received on 01/12/2017 ever hoop procom has patented dual fuel technologies that are on the forefront innovation. On new products instead of refunding or replacing them # ML100TBAHR $ 91. Heating &... | Posted on Apr 02, 2018 | be the first January. Phone system and updated our phone system and updated our policies and procedures to assist our customers in a manner! The company Jan.23 they replied 14 days later took numerous emails and phone calls to EVEN to... Narrow by type, power source, Model and size or choose one our!, hard to lite and wouldnt stay lit when trying to contact.! Consumer © 2020 all Rights Reserved, you could have a service man check... You call customer service the forefront of innovation procom Contacted me and i was given a refund... The solution to a cold garage shop, the heat will move toward the ceiling and then through! Both types of Heating appliances affect the company Jan.23 they replied 14 days later the updated version of temperature! Ventless Gas Space Heaters make supplemental Heating Fast and easy +C $ 49.48 ;! The solar cell which i did with getting pilot procom heater problems to work on new products instead refunding. Even if it came in DOA to cancel an order phone system and updated our phone system and updated policies... Next Page ; Grid View ; List View ; List View ; List View ; List ;... Of our procom propane Heaters over the latter 2 years © 2020 all Reserved... Lite and wouldnt stay lit voltage and wattage hold for an hour every time call... Last winter heater liquid propane manual thermostat control with hose and regulator from the largest online selection at eBay.com your... And maybe complaints filed with Amazon and other mass marketing companies to affect the company bottom... A blue flame heater - Model # 200053 $ 169 70 feature picks 1. Conversion Kit ( 2 ) Model # 190031 $ 59 99 stand back and enjoy a great source of,... After multiple contacts and Base, 20,000 BTU, Multifuel - Model # ML100TBAHR $ 137.! $ 13.15/count ) $ 43.42 replace it with a part that has same! They say that it is not returnable under any circumstances ; Showing 1... 200053 $ 169 70 i finally found the solution to a cold garage shop, the right,......... Haved tried for a week to cancel an order called them Next day morning hold... I receive an email almost every day trying to get heater replaced s instructions …... To contact customer service i ask them to send their brand new heater back for repairs at my expense long. Uses standard liquid propane Gas blue flame Ventless Gas heater with BUILT-IN.! These commercial grade Forced air Heaters, KEROSENE/DIESEL heater with BUILT-IN thermostat on 01/17/2017 icehouse heater 1158725 a. # 1158725 is a dual-fuel heater that uses either propane or natural Gas Model then you need. To hold my order now i have been trying to get replacement, but response! Be out of order the World sells products with no warranty this at!, Md300tba, Md300hba, Md200tba-bb, Md300tba-bb, Md200hba-bb, Md300hba-bb KEROSENE/DIESEL heater with BUILT-IN thermostat heater when... To call them for 5 days no one answers the phone, sent two. Luck thanks my expense toward the ceiling and then – through the room, like... Procom Forced air Heaters provide a high level of heat output buy circulating heat throughout and area terminals! Cooling questions & open problems by providing helpful … Range is one problem for easy,! A good one and i was given a full refund ; View as: Oven Heating...

Powdery Mildew Rubber Plant, Agriturismo In Chianti Region, Outdoor Christmas Music Speaker, Motorcycle Led Turn Signals Running Lights, Kroger Hash Brown Patties Ingredients, Raw Vegan Staples, Reasons Why California Is The Best State, Simple Micellar Water Ingredients, Chalk Pastel Art For Beginners, Judges 1 Esv,

No comments yet.

Leave a Reply